FAQ

Frequently Asked Questions

General Questions

What is Verified Solutions?

Verified Solutions is a secure online platform offering ID verification services such as:
βœ… NIN Search/Retrieval – Recover or verify your National Identification Number (NIN)
βœ… BVN Verification – Confirm your Bank Verification Number (BVN) details
βœ… Validation Services – Ensure accurate personal information for official purposes
βœ… In Processing Error (IPE) Clearing – Fix NIN-related processing errors

We provide a fast, secure, and user-friendly way to handle all your identity verification needs.

Who can use Verified Solutions?

Anyone who needs a quick and reliable way to verify or retrieve their ID details, including:

  • Individuals needing NIN or BVN verification
  • Businesses validating customer identities
  • Financial institutions checking ID credentials
  • Employers verifying staff information

Is Verified Solutions affiliated with the government?

No, Verified Solutions is a private digital solutions provider that assists individuals in accessing ID verification services through legal and authorized channels.

Account & Registration

How do I create an account?

1️⃣ Click the “Get Started” button on the homepage.
2️⃣ Enter your details (name, email, phone number, and password).
3️⃣ Verify your email or phone number if required.
4️⃣ Log in to access your personalized dashboard.

Do I need an account to use your services?

Yes. Creating an account allows you to:
βœ… Track your verification requests
βœ… Manage your wallet for seamless transactions
βœ… Receive real-time updates

I forgot my password. How can I reset it?

1️⃣ Click on “Forgot Password” on the login page.
2️⃣ Enter your registered email.
3️⃣ Follow the link sent to reset your password.

Services & Processing

How does the NIN retrieval service work?

1️⃣ Provide your registered phone number or other required details.
2️⃣ We commence searches for your NIN securely.
3️⃣ Receive your NIN confirmation within the given timeframe.

How long does NIN retrieval take?

Processing time depends on system availability and verification requirements, but most requests are completed within 24-72 hours.

How can I verify my BVN?

1️⃣ Enter your BVN details in the BVN service page.
2️⃣ We will runs a secure validation check.
3️⃣ Receive a confirmation report in your WhatsApp Number or Email.

What is In Processing Error (IPE) clearing?

An In Processing Error (IPE) occurs when your NIN registration faces an issue preventing full activation. Our IPE clearing service helps resolve these errors so you can use your NIN without restrictions.

How long does IPE clearing take?

IPE clearing usually takes 3-5 business days, depending on the complexity of the issue.

What happens if my verification request is unsuccessful?

If your verification request fails, you will receive:

  • A detailed error report explaining the issue
  • Recommendations on how to resolve it
  • A chance to resubmit your request with the correct details

Payments & Pricing

Are your services free?

No, our services require a small processing fee, which varies based on the service requested.

What payment methods do you accept?

We accept:
πŸ’³ Debit/Credit Cards (Visa, Mastercard)
πŸ“² Wallet Payment System

How do I top up my wallet?

Log in to your dashboard.
2️⃣ Click on “Wallet” > “Top Up”.
3️⃣ Choose a payment method and enter the amount.
4️⃣ Complete the transaction, and your balance will be updated instantly.

Can I get a refund if my request is unsuccessful?

Refunds are processed on a case-by-case basis if a service request fails due to system errors on our end. However, if the issue is due to incorrect details provided by the user, refunds may not be granted.

Security & Privacy

Is my personal information safe?

Absolutely! We use bank-grade encryption and secure servers to protect your data. Your details are never shared with third parties without consent.

Do you store my BVN or NIN details?

No, we do not store sensitive details like BVN or NIN. Our platform only facilitates verification and retrieval securely.

How do you ensure secure transactions?

  • All payments are processed through trusted payment gateways.
  • Transactions are encrypted using SSL security protocols.
  • We comply with data protection laws to safeguard your identity.

Troubleshooting & Support

I haven’t received my verification results. What should I do?

If your request is taking longer than expected:
βœ” Check your email or dashboard for updates.
βœ” Contact customer support with your request ID or order number.
βœ” Ensure your details were entered correctly.

I made a payment, but my wallet wasn’t credited. What should I do?

1️⃣ Wait 5-10 minutes, as some payments take time to process.
2️⃣ If the issue persists, contact support with your transaction receipt.
3️⃣ We will verify and resolve the issue promptly.

How can I contact customer support?

πŸ“§ Email: support@verifiedsolution.org
πŸ“ž Phone: +1 (647) 879-8722

Additional Information

Do you offer bulk verification for businesses?

Yes! If you are a business, financial institution, or employer needing bulk ID verification, contact us for customized solutions.

Can I use VerifiedSolution.org outside Nigeria?

Some services, like BVN verification, require a Nigerian bank account, but NIN retrieval and validation may be accessible from abroad. Contact support for more details.

What are your operating hours?

πŸ•’ Monday – Friday: 9:00 AM – 6:00 PM
πŸ•’ Saturday: 10:00 AM – 4:00 PM
πŸ•’ Sunday & Public Holidays: Closed

Still Have Questions?

Contact Us

Reach out to our friendly support team anytime! We’re happy to assist you.

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