Refund Policy
Effective Date: 01/01/2025
Last Updated: 01/01/2025
At Verified Solutions, we strive to provide accurate and reliable identity verification and related services. However, we understand that issues may arise, and you may require a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted.
By using our website and services, you agree to this Refund Policy.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
🔹 Service Not Delivered: If you paid for a service and it was not completed due to system errors or technical issues on our end.
🔹 Incorrect Transactions: If a duplicate payment or an unauthorized charge was made to your account.
🔹 Failed Processing: If our system fails to process your request within the stipulated service timeframe and the issue is not resolved after multiple attempts.
🔹 Overpayment: If you mistakenly overpay for a service.
2. Non-Refundable Services
Certain transactions and services are non-refundable:
❌ Completed and Successful Services: Once a service (e.g., NIN retrieval, BVN verification, IPE clearing) is successfully processed, no refunds will be granted.
❌ User Errors: If incorrect information was provided by the user, resulting in processing failure or an invalid result.
❌ Change of Mind: Refunds are not provided if you simply decide not to use the service after payment.
❌ Third-Party Failures: If the issue arises due to external databases (e.g., government agencies, banks, or telecom providers) not updating their records, we cannot issue a refund.
❌ Wallet Top-Ups: Funds added to your VerifiedSolution.org Wallet are non-refundable but can be used for other services.
3. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
1️⃣ Submit a Request: Email support@verifiedsolution.org with the subject line “Refund Request – [Your Order ID]”.
2️⃣ Provide Details: Include your full name, transaction ID, payment receipt, and reason for the refund request.
3️⃣ Verification Process: Our team will review your request, verify the issue, and communicate any additional information required.
4️⃣ Refund Approval or Rejection: If approved, the refund will be processed. If denied, we will provide a clear explanation.
4. Refund Processing Time
If your refund request is approved, the processing time depends on the payment method used:
💳 Bank Transfers: 5-10 business days
💰 Wallet Refunds: Instant (credited back to your VerifiedSolution.org Wallet)
📲 Mobile Money Payments: 3-7 business days
🛒 Card Payments (Visa/Mastercard): 5-15 business days (subject to bank processing times)
If your refund does not appear within the expected timeframe, please contact your bank or payment provider.
5. Chargebacks & Dispute Resolution
If you file a chargeback with your bank or payment provider without contacting us first, we reserve the right to:
⚠️ Block your account until the dispute is resolved.
⚠️ Deny future transactions if a refund was already processed.
⚠️ Take legal action if fraudulent chargeback claims are detected.
To avoid such issues, we encourage you to contact our support team for assistance before disputing a charge.
6. Policy Amendments
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We recommend reviewing this policy regularly.
7. Contact Us
For refund inquiries or further assistance, reach out to us:
📧 Email: support@verifiedsolution.org
📞 Phone: +1(647)879-8722
🌐 Website: www.verifiedsolution.org